These were from almost 3 years ago. Any KB article, user guide, or help document I have curated would have been updated by someone else.

I created the abovementioned pieces for a financial software. I started as a Technical Support phone agent and transitioned as what's supposed to be a temporary KB writer. 

I fell in love with crafting helpful and relevant articles and discovered that I have an innovative spirit. I was given the freedom to explore solutions that can help support agents and customers alike, I did it with gusto that the role became permanent. 

Fast forward, the role (and the team) expanded to creating not just KB articles, but user guides, in-product help docs, and how-to articles.

These were from almost 3 years ago. Any KB article, or help documents I have curated would already be updated by someone else, but here's some of them that I started from scratch, UX'ed, conceptualized, and designed: 

• https://intuit.me/3DmzOqU
• https://intuit.me/3cgv8qM
• https://intuit.me/3qL4dLZ
• https://intuit.me/30txwHH
• https://intuit.me/3Dp2yPU
• https://intuit.me/3FnHp90
• https://intuit.me/327rz4f
• https://intuit.me/3qDszr7
• https://intuit.me/3nm6bAc

**While I did the initial UX design and concept, it may have been changed as well.